Information processing
Our contact details.
Name: Admin Team
E-mail: info@mcgregor-removals.co.uk
Personal information collected.
We currently collect and process the following information:
Personal identifiers, contacts, and characteristics
Telephone Numbers
Email address
Addresses
How we retrieve the personal information and why
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· To provide / quote for removals and storage services
We also receive personal information indirectly, from the following sources in the following scenarios:
· Removal and storage comparison sites you have used online or; online estate agencies.
· We may, on occasion, be asked to contact you by another removal company if they are unable to carry out the job however, the company will discuss this with you before passing any information to us.
We use the information that you have given us to provide quotes or complete removal and storage business.
We may share this information with our staff to carry out quotes and removals, staff are fully trained in data security and your information will only be used for this purpose.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting us via email at info@mcgregor-removals.co.uk
(b) We have a contractual obligation.
How we store your personal information
Your information is securely stored.
We keep your personal identifiers and information for five years We will then dispose of your information by electronic deletion and destruction by secure shredding for any related manual records.
Your data protection rights.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@mcgregor-removals.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@mcgregor-removals.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk